Help - Staying Safe Online -Trust And Saftey Programme

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At bidorbuy, we believe that our users should transact in an absolutely safe, secure and transparent environment. We have put a few processes in place to ensure that you trade without any worries and with complete peace of mind.

• The Ratings System • Money Back Guarantee • Community Watch • Seller Monitoring

Ratings - Users' Comments Are Valued

bidorbuy encourages its users to 'rate' each other. A 'Rating' is a comment that users leave on the site about other users. These comments are a reflection of the actual experiences people have had while buying and selling on bidorbuy. There are three types of ratings: 'Positive', 'Negative' and 'Neutral'.

The rating score for a user, shown next to the user's bidorbuy username is calculated by adding the positive and negative ratings together. For example, if a user has a rating of 46 positive, 3 neutral and 1 negative, then the overall rating is +46 -1 = 45. A visual interpretation of the rating score is also indicated by a number of stars (icons) together with a percentage indicating either the total percentage of positive ratings or the recent percentage of positive ratings that user has received (depending on how active the user is).

Before buying and selling, you can view the 'Ratings' of other users, and make an informed decision about certain users. This way, bidorbuy guards against buyers and Sellers who have a bad transaction history. By providing an open platform such as 'Ratings', bidorbuy promotes the basic value of honesty.

Money Back Guarantee - the Buyers' Chance to Get a Refund

Many products sold on bidorbuy come with a 'Money Back Guarantee'. Simply put, a 'Money Back Guarantee' ensures that in the event that you are not satisfied with the item you receive, you can return it to the Seller and receive a refund.

The seller may deduct certain amounts, such as the cost incurred in shipping the item to you, and refund the remaining amount of your payment. All you need to do is contact the Seller and claim a refund within the time frame specified by him/her, and also ensure that the item is in its original condition and packaging.

'Community Watch' - Users Can Alert bidorbuy About Suspicious Activity

bidorbuy's 'Community Watch' programme enables members to alert bidorbuy about potentially suspicious behaviour from either Buyers or Sellers.

Registered members can alert the bidorbuy team about suspicious Buyers, Sellers or item related problems. Once the 'Alert Form' is submitted, bidorbuy reviews the item and takes the necessary, appropriate action.

Seller Monitoring - Guarding Against Fraudulent Sellers

To try protect our buyers from fraudulent Sellers, all Sellers have to go through a basic verification process. Please note - even though we do our best to verify the Seller, we cannot provide any guarantees that they will be legitimate or will conclude the deal. Seller accounts can be temporarily suspended until they have verified all their details with us, thus limiting their ability to sell. Besides random checks, suspicious Sellers can be reported directly to us so that we can investigate and confirm their details.