Customer Service Consultant

All Articles   |   Items in bidorbuy

bidorbuy.co.ke Client Support Consultant

Want to join a fun, exciting internet company?

Fast paced, dynamic and a leader in our sector, bidorbuy is recognized for its innovative approaches, advanced systems and quality delivery. We are looking for individuals to join our dynamic team and experience the thrill of being part of one of Africa’s fastest growing internet companies. bidorbuy.co.ke provides a platform for individuals and companies to buy and sell online.

Are you an articulate, enthusiastic client-focused support professional? We have a fantastic opportunity to join our small team in this fascinating industry. Support and build relationships with our trading community; the bidorbuy sellers and buyers.

Company Information
Established in 1999 bidorbuy is Africa's largest online marketplace, with over 600,000 registered users across Africa.
The successful applicant will report to the Office Manager, and will be joining a small, professional team who works hard but has fun doing it.
Fast paced, dynamic and a leader in our sector, bidorbuy is recognized for its innovative approaches, its advanced systems and quality delivery. Be a part of our small but dynamic team and experience the thrill of being part of one of Africa’s fastest growing internet companies.

Tasks & Responsibilities

  • Deal directly with customers either by telephone, email or in person.
  • Attend to and log all telephonic queries on the helpdesk system.
  • Attend to all email queries via the helpdesk system.
  • Any customer service support, e.g. Live Help.
  • Enforce bidorbuy rules, policies and terms of use insofar as client transactions and behavior is concerned.
  • Assist buyers and sellers with queries relating to transactions, ratings, payments, shipments and the like.
  • Follow up progress on customer inquiries.
  • Deal with customer complaints and resolve them with a positive problem-solving attitude.
  • General client relations and administrative tasks.
  • Flexi workweek consisting of 42 hours a week, which may include Saturdays or Sundays.
  • Manage and carry out customer surveys.
  • Compile customer service report on a weekly basis.

Skills and Abilities

  • High level of professionalism and work ethic.
  • Helpful, willing and friendly attitude.
  • Excellent interpersonal skills.
  • A passion for customer service.
  • A high level of written and spoken English, fluency in Kiswahili.
  • Self- motivation.
  • Attention to detail.
  • Good telephone etiquette.
  • Flexibility/adaptability.

 

Qualifications and Experience Requirements

  • A Bachelor’s degree or a business related qualification is advantageous.
  • A minimum of 3 years' experience in a customer service environment, preferably in the internet industry, but this is not essential (online retail, banking, gaming or e-commerce).
  • Computer literacy in MS Office and email required, including internet proficiency.
  • Knowledge of administration and clerical processes.

Due to the volume of applications, please note that only shortlisted candidates will be contacted.

Location: The position is based in Parklands Nairobi, Kenya.

Duration: Full-Time

How to Apply:

In order to be considered for an interview, email your application to hello@bidorbuy.co.ke with the following documentation:

  • A concise CV with personal details, education details and any previous as well as current work experience gained thus far.
  • A brief motivation highlighting why you feel we should hire you and why you would be a fitting candidate for bidorbuy.
  • Current and expected remuneration.

Closing Date for Applications Friday 23 September 2011