bidorbuy Rating System

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The bidorbuy Rating System

bidorbuy encourages users to rate one another based on experiences whilst transacting. Buyers should rate sellers based on seller service, communication, delivery and product quality. Sellers should rate buyers depending on promptness of payment, communication etc. There are three kinds of ratings: Positive, Neutral and Negative.

Checking bidorbuy users' ratings will assist you in making an informed decision about buying or selling from a particular user. Through the rating system, you are guarded against buyers or sellers who may have a bad transaction history.

Following are the various ratings bands currently in use:

Rating ScoreIcon
 Under 10 None
 10 - 49 
 50 - 99 
 100 - 499 
 500 - 999 
 1000 - 4999 
Rating ScoreIcon
 5000 - 9999 
 10000 - 14999 
 15000 - 19999 
 20000 - 29999 
 30000 - 39999 
 40000 and over 


How to Rate Another User?

You can rate the users you transact with in the My bidorbuy section.
Please remember that you can rate another user only if you have transacted with him/her on bidorbuy.

How to View Other Users' Ratings?

The rating score for a user, shown next to the user's bidorbuy username is calculated by adding the positive and negative ratings together. For example, if a user has a rating of 46 positive, 3 neutral and 1 negative, then the overall rating is +46 -1 = 45. A visual interpretation of the rating score is also indicated by a number of stars together with a percentage indicating the total percentage of positive ratings. 

To check a user's ratings, click on his/her bidorbuy username. This will lead you to the user's profile giving you an account of all the selling and buying activity undertaken by him/her on bidorbuy.

How to View Your Own Ratings?

Your ratings are shown next to your bidorbuy username in the My bidorbuy section.

Rating Rules
  1. The rating criteria for buyers:  
    • You can edit a seller rating within 1 year of purchase.
    • You cannot rate a seller if he/she has filed an SNC (Sale Not Complete) against you.
    • If you file an 'Appeal' to an SNC, bidorbuy will assess the situation fairly. The SNC outcome will depend on bidorbuy's decision and accordingly your  ability to rate will change.
  2. The rating criteria for sellers:
    • You can edit a buyer rating within 1 year of the transaction.
  3. You cannot abuse the rating system, which includes:  
    • The use of a friends' account or creating a secondary account for yourself in order to raise your own rating or lower the rating of another user.
    • Threatening, abusive, racially vilifying, discriminatory or profane language. A user can instigate legal proceedings and you will be held liable for your  comment.
  4. bidorbuy reserves the right to delete any rating  
    • bidorbuy reserves the right to delete any rating at its sole discretion following an investigation of the rating. 
    • However, the ratings system promotes freedom of speech on bidorbuy. Users are encouraged to rate one another with respect. Therefore ratings are  only deleted in exceptional circumstances.
  5. bidorbuy reserves the right to disable (suspend) and reactivate a bidorbuy user based on the positive rating score of the user as a buyer or seller.

    We would like to promote and preserve free speech and therefore will remove feedback only in exceptional circumstances. bidorbuy reserves the right to delete any rating at its sole discretion upon an investigation into the rating (although we are not obliged to do so). If you feel that you have received an unfair rating or you have evidence of any abuse of the Rating System, please contact us on hello@bidorbuy.co.ke and we will investigate the matter. Please note that this investigation may take several weeks.

    Circumstances where bidorbuy may delete a rating include, but are not limited to:

  • bidorbuy reserves the right to disable (suspend) any bidorbuy account if a user has less than 75% positive ratings.
  • bidorbuy may also caution buyers transacting with sellers who have been suspended.
  • an account may be reactivated based on an increase in positive ratings, or payment of fees due.
  • if the rating contains any links to other pages or images or contains information not related to interacting with the user on bidorbuy in accordance with the Rating Criteria
  • if the rating contains adult material or profane, abusive, racially vilifying, discriminatory or threatening language.
  • if we are required by law to do so.

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